The Australian market demonstrates strong LoB influence
Over the last few years, automation has steadily risen to the top of enterprise priorities. In a recent IDC report titled Asia/Pacific Perspectives and Adoption Trends for Intelligent Automation 2022, IDC revealed that insufficient pre-built automation within the tools to easily set up preemption, auto-remediation, etc. is the top challenge, among the top seven, identified by Asia/Pacific enterprises in optimally leveraging their IT operations management solutions toward realizing organizational objectives.
The report also delves into the specific capabilities and features enterprises look for in automation solutions. IDC’s enterprise end-user survey-led research suggests that a modular architecture for customizable, mix-and-match consumption, automation capabilities across both IT operations and business processes, and full-stack capabilities that span the breadth of the automation spectrum (process mining, computer vision, RPA, AI/ML, reporting and governance, etc.) are the most prized capabilities in automation solutions.
The report also captures market nuances by country, industry vertical, and enterprise size segments. For instance, the Australian market demonstrates strong LoB influence in IT decision-making which is driving enterprises to seek automation solutions that straddle both IT operations and business processes to drive tangible value and business outcomes. On the other hand, the Singapore market is driven by practical considerations about automation solutions – such as security and assurance, a rationalized solution portfolio, and need-based adoption of capabilities (modules).
Furthermore, enterprises in the region are looking to scale their automation initiatives and this is driving automation across diverse horizontal and industry-specific business processes. While process areas with the most mature processes and repetitive tasks (procurement, enterprise asset management, etc.) top automation priority lists, enterprises are now beginning to actively automate areas like financial strategy and performance management, human capital management (HCM), project and portfolio management (PPM) and even Sales.
“Enterprise perception of the role of automation has rapidly evolved. It is no longer viewed purely as a mechanism for cost management or productivity enhancement, but as an organizational enabler that supports multiple business priorities – enhanced resilience, increased business agility, improved customer and employee experience, and mitigation of the impact of skills shortages, to name a few. It is no surprise that automation is a top priority for organizations in the Asia/Pacific region,” says Pushkaraksh Shanbhag, Associate Research Director for IT Services, IDC Asia/Pacific.
